Support and maintenance · stores, sites, applications
Support for your storeand website. I stay.
For a store that should earn, not stand still: the Store plan is for WooCommerce with a turnover from about 50,000 PLN a month, Start for a company website or a small store, Plus for a critical store. I take over the store within 48 h of access, with an entry audit. You get updates always with a backup, monitoring, a pool of hours for fixes and a person who walks the checkout to the last step after every change. Peace of Mind Guarantee: the store went down because of my work and was not back within the outage time of your plan, you don't pay for that month. I run WordPress sites and Laravel applications the same way.
30+ deployments since 2018 · 8 years in production
§ 01 The difference is simple
The same outage, two different evenings.
Without support
The store goes down on Friday evening. You ring around for whoever happens to be free. You pay the emergency rate. You wait.
With support
Monitoring catches the problem before a customer notices. I step in as priority. The backup is ready. The store comes back.
§ 02 What I check after every change
The site is up, but the basket does not work.
That is the most common loss in a store: monitoring shows a green 200 and a customer cannot pay. So after every update I walk the checkout to the last step, not just the response code of the home page.
I.Basket and product pageadd to basket, variants, prices and discounts, stock counter
II.Shipping and the formshipping methods, delivery cost, address fields, guest checkout
III.Payment to the endpayment gateway in test mode, thank-you page, order e-mail
IV.Backup and rollbacka backup from before the change ready to restore, before I touch anything
§ 03 Takeover within 48 h
I take over the store in 48 h, with an entry audit.
The clock starts when I have access: WordPress admin, FTP or SSH and hosting. I take over stores built by others too - the entry audit tells me the state of the code before I take responsibility for it. You get a list of what I found.
I.Backup and entry audit · within 24 ha full backup of the store, then the audit: updates, security, backups, performance, dead plugins
II.Clean-up and monitoring · within 48 hI clear what is safe to clear right away, set up daily backups and monitoring - from that moment the store is under care
III.The monthly rhythmupdates with a backup and a checkout test, the pool of hours on your requests, a report at the end of the month
IV.Requests and outagesI respond within the response time of your plan, a critical outage jumps the queue under the Peace of Mind Guarantee
§ 04 Support plans
Three levels of calm.
Prices net, per month, no minimum term. I run every plan personally - nothing gets handed to a support desk. Online stores, WordPress sites, Laravel applications.
Start "Peace of mind"
For: a company website or a small store that simply has to keep working.
1,200 PLNnet/month
WordPress and plugin updates, always with a backup taken first
Daily backups
Uptime monitoring 24/7
A pool of 3 h of small fixes per month
Response within 48 working hours, critical outage within 8 h
Peace of Mind Guarantee: store down because of my work and not back within 8 h, you don't pay for that month
Contact: email
Most often chosen
Store "In control"
For: a WooCommerce store with a turnover from 50,000 PLN a month.
2,000 PLNnet/month
Everything in Start, plus:
Entry audit when I take over the store, within 48 h of access
Checkout test after every change
A pool of 6 h of work per month (fixes, configuration, small development)
Response within 24 working hours, critical outage within 4 h
Peace of Mind Guarantee: store down because of my work and not back within 4 h, you don't pay for that month
Monthly report
Contact: email plus priority
Plus "Technical partner"
For: a critical store, ongoing development, the role of an IT department.
3,500 PLNnet/month
Everything in Store, plus:
A pool of 12 h of development and optimisation per month (performance, conversion, new features)
Quarterly technical review (Core Web Vitals plus security) with a report
Response within 8 working hours, critical outage within 2 h
Peace of Mind Guarantee: store down because of my work and not back within 2 h, you don't pay for that month
The role of your IT department - Laravel applications and B2B systems included
Unused hours roll over to the next month. Bigger work is quoted separately - with a discount for support clients. No minimum term: cancel by the end of any month. I keep clients with quality, not with small print.
§ 05 Read more
Would you rather read first?
This is my work from the inside - two pieces that show how I approach maintenance:
WordPress and plugin updates always with a backup taken first, daily backups, uptime monitoring and a pool of hours for fixes or development. The Store plan adds an entry audit, a checkout test after every change and a monthly report; the Plus plan adds a quarterly technical review and shorter response times. The scope of every plan is written out above - no asterisks.
Start 1,200 PLN, Store 2,000 PLN, Plus 3,500 PLN net per month. The prices are fixed, no "from". No minimum term: you pay month by month and cancel by the end of any month. Scope and response time of every plan are written out above, with no asterisks and no hidden extras.
Monitoring reports the outage to me before your customer does. Every plan carries the Peace of Mind Guarantee: if the store went down because of my work and is not back within the critical outage time of your plan (Start 8 h, Store 4 h, Plus 2 h), you don't pay for that month of support. An outage with another cause jumps the queue, within the same time.
Hosting keeps the server up and clicks "update" overnight. Nobody there checks whether an order can still be placed afterwards. Support is a person who takes a backup before the change, walks the checkout to the last step after it and picks up the phone when something happens.
I begin with the takeover within 48 h: a backup, an entry audit (access, the state of updates and security) and a clean-up. From that moment the store is monitored and the response times from your plan apply. No minimum term: you cancel with one email by the end of any month.
No. After launch I propose the Store plan at 2,000 PLN net a month, but the decision is yours and there is no minimum term. Most clients stay longer, because ongoing support is cheaper and calmer than repairing things after an outage.
Yes, that is the usual case. The condition is the entry audit in the first 48 hours - I need to know the state of the code before I take responsibility for it. The same goes for WordPress sites and Laravel applications built by someone else.
Bigger work is quoted separately - with a discount for support clients, so nothing stalls. It works the other way round too: unused hours roll over to the next month, so you keep them as a buffer for later.
The store is down, an order cannot be placed or the site will not load. In applications: the process you earn from stops working. Those reports jump the queue, within the response time from your plan.
§ 07 Next step
Want your storeunder ongoing support?
Describe the project in a few sentences - I come back personally with the scope, hours, price and a date. For a 20-minute call I keep two fixed slots: Tuesday and Thursday, 18:00-19:00 CET.